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Case Study - Operations Centre Review |
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This federal department runs a large international network and provides communications services to other departments in Canberra. Atamo was brought in to assess operations of managing this network.
Services provided
Atamo spent a few weeks with staff that both monitored the network and maintained the tools to do so. Our goal was to spot any vulnerabilities and recommend improvements which would scale as the network grew.
We provided two reports:
- The results of our audit - an independent review of staffing and organisation, processes, and tools.
- A scoping document on the next work to do to reduce risk. For example, the tools used to monitor the network consisted of both commercial packages and scripts. Both of these needed to be controlled; Atamo described the use of a simple, effective version control system.
Benefits to our client As with many organisations, everyone is busy in their assigned tasks. We provided 'fresh eyes' to confirm that their support organisation met or exceeded expectations of other operations centres we had encountered. We were pleased to report that the operation was running quite well, with only minor improvements required.
Assignment charges Atamo provided these services on a fixed price. Travelling and accommodation expenses were covered by Atamo.
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